Max Rady College of Medicine
Term: Process Measures
Glossary Definition
Last Updated: 2007-09-26
Definition:
These measures reflect the actual delivery and receipt of care, encompassing both clinical effectiveness and interpersonal effectiveness (care). One of three key categories of measurement of quality of care, it encompasses both clinical and interpersonal effectiveness and includes technical interventions and interpersonal interactions between users and members of the health care system. The other categories are outcome measures and structure.
Related terms
References
- Campbell SM, Cantrill JA, Roberts D. Prescribing indicators for UK general practice: Delphi consultation study. BMJ 2000;321(7258):425-428. [Abstract] (View)
Term used in
- Katz A, De Coster C, Bogdanovic B, Soodeen R, Chateau D. Using Administrative Data to Develop Indicators of Quality in Family Practice. Winnipeg, MB: Manitoba Centre for Health Policy, 2004. [Report] [Summary] (View)
Request information in an accessible format
If you require access to our resources in a different format, please contact us:
- by phone at 204-789-3819
- by email at info@cpe.umanitoba.ca
We strive to provide accommodations upon request in a reasonable timeframe.
Contact us
Manitoba Centre for Health Policy
Community Health Sciences, Max Rady College of Medicine,
Rady Faculty of Health Sciences,
Room 408-727 McDermot Ave.
University of Manitoba
Winnipeg, MB R3E 3P5 Canada