Max Rady College of Medicine

Term: Process Measures

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Glossary Definition

Last Updated: 2007-09-26


These measures reflect the actual delivery and receipt of care, encompassing both clinical effectiveness and interpersonal effectiveness (care). One of three key categories of measurement of quality of care, it encompasses both clinical and interpersonal effectiveness and includes technical interventions and interpersonal interactions between users and members of the health care system. The other categories are outcome measures and structure.

Related terms 


  • Campbell SM, Cantrill JA, Roberts D. Prescribing indicators for UK general practice: Delphi consultation study. BMJ 2000;321(7258):425-428. [Abstract] (View)

Term used in 

  • Katz A, De Coster C, Bogdanovic B, Soodeen R, Chateau D. Using Administrative Data to Develop Indicators of Quality in Family Practice. Winnipeg, MB: Manitoba Centre for Health Policy, 2004. [Report] [Summary] (View)

Contact us

Manitoba Centre for Health Policy
Community Health Sciences, Max Rady College of Medicine,
Rady Faculty of Health Sciences,
Room 408-727 McDermot Ave.
University of Manitoba
Winnipeg, MB R3E 3P5 Canada