Term: Quality Indicators (QIs) - Quality of Care Indicators

Glossary Definition

Last Updated: 2013-03-25


Markers that have been developed at MCHP to reflect the presence or absence of potential shortcomings in the provision of healthcare/primary care. These indicators are not intended to identify definitive problems in the quality of healthcare provision, but rather are intended to serve as triggers for decision-makers and healthcare providers to conduct further investigation/exploration. The four types of Quality Indicators (QIs) include: 1). Diagnostic; 2). Outcome; 3). Process; and 4).Structural.

In Katz et al. (2013), process indicators and health outcomes (outcome indicators) were investigated. Process quality indicators reflect the standards of care provided by evaluating the clinical and interpersonal effectiveness (care) of healthcare staff. Outcome quality indicators reflect the consequences of care by evaluating the health status of individuals (Campbell et al., 2000).

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